Getting support

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This is the AquilaCRS product home page


To obtain technical support for AquilaCRS/IBID products:



Aquila/IBID Help Line: 01964 503400, Mon-Fri excl Bank Holidays, during normal business hours. Out of hours by prior arrangement.

Sending Bug Reports

AquilaCRS/IBID contains a mechanism to detects any bugs and allow you to report these to the helpdesk from inside the app. It is important that you send us the report as it will greatly help to enhance the quality of the product.

We may ask you for additional information, such as the steps you took leading up to the error, any special configuration your computer might have, and in some cases a screen shot for absolute clarity may be required. How to take a screen shot is shown below, but if still unsure of how to do this please contact us and we can talk you through the process.

Take a screen shot using [ALT] + [PrintScreen] to capture the current window to the clipboard, and paste ([CTRL]+[V]) into a graphics editor (MS Paint is installed on every Windows PC). Redact any sensitive information, save the file and attach to any email reply.

For further information regarding bug reporting please follow link to If something goes wrong

Safely Redacting Sensitive Data in Screen Shots & Other Data

Please do not do any of the following

  • do not use the "shape" tool in MS Word to redact sensitive data. The shape object is simply an overlay that can simply be deleted by anyone opening the document.
  • if text is involved, do not just change the text to black on a black background. Anyone can just cut and paste into another app to see it.
  • when using graphics software, do not use swirl, pixelate or any other transformation to hide the data, these can be reverse engineered [1]

It's better to use something like MS Paint to draw black rectangles over the top of sensitive data, or to use the eraser tool. These adjustments cannot be reversed once the file is saved to JPG.

[1] various criminals have been identified because they posted pictures of themselves on social media using the swirl effect to disguise their features and were subsequently identified and caught.