Difference between revisions of "NBBB User Management"

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{{topic|NBBB Call Centre}}
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==Call Centre User Management==
 
==Call Centre User Management==
  
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[[Login to the NBBB Call Centre app]] as a Super Administrator and click on the '''Users''' tab on the left, which will display the list of users.   
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[[NBBB Call Centre Login|Login]] to the [[NBBB Call Centre]] app as a Super Administrator and click on the '''Users''' tab on the left, which will display the list of users.   
  
 
Use the Add, Edit and Delete Users functions to manage the list of users.
 
Use the Add, Edit and Delete Users functions to manage the list of users.
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===Adding a user===
 
===Adding a user===
  
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When adding a user you should fill in as many fields as possible.  You will need to assign the user a password that they will use to log in to the [[NBBB Call Centre app]] for the first time. It will ask them to change their password first time.
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When adding a user you should fill in as many fields as possible.  You will need to assign the user a password that they will use to log in to the [[NBBB Call Centre]] app for the first time. It will ask them to change their password first time.
  
 
<div class="note" style="color:red;">
 
<div class="note" style="color:red;">
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;Analyst
 
;Analyst
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:Allows access to reporting functions within the [[NBBB Call Centre app]] ''and'' allows access to the [[NBBB Web App]] to view the available statistics. [[#Analyst User Special Requirements]]
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:Allows access to reporting functions within the [[NBBB Call Centre]] app ''and'' allows access to the [[NBBB Web App]] to view the available statistics. [[#Analyst User Special Requirements]]
  
 
;Administrator
 
;Administrator
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:Allows access to facilities to update the [[NNBC Trust Sites]] (ETS) file & [[NNBC Contacts]] file.
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:Allows access to facilities to update the [[NNBC Trust Sites]] (ETS) file & [[NNBC Contacts]] file and to [[NBBB User Management]].
  
 
;Super Administrator
 
;Super Administrator
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:As administrator, plus access to Users and Burn Service Access codes.
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:As administrator, plus direct access to datatables for modification & export.  ** Assign this value with care **
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==Burn Service Access Codes==
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In order to access the burn bed availability update app, each burn service has a unique access code.  These codes are created automatically for each organisation in the system that is flagged as a Burn Service ('''BRS''').
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A full list of available codes is available in the NBBB Call Centre app.  [[Login to the NBBB Call Centre app]] as a Super Administrator and click on the '''Users''' tab on the left, which will display the list of users.  Click on the '''Burn Service Access Codes'' tab on the top of the page to see the generated list of access codes.
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See also [[NBBB Burn Service Access Codes]]
  
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You cannot create a new burn service access code. If a hospital is a burn service and they do not appear in the list (and consequently do not have an access code), please ensure that their '''BSL''' field is set to '''BRS'' in the [[NNBC Trust Sites]].
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[[Category:Admin Help]]
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[[Category:NBBB]]

Latest revision as of 16:16, 8 June 2012

File:NBBB Call Centre icon.png

This topic is for NBBB Call Centre

Call Centre User Management

Login to the NBBB Call Centre app as a Super Administrator and click on the Users tab on the left, which will display the list of users.

Use the Add, Edit and Delete Users functions to manage the list of users.

Be sure to leave at least one Super Administrator user in the system to ensure that user profiles can be maintained

Adding a user

When adding a user you should fill in as many fields as possible. You will need to assign the user a password that they will use to log in to the NBBB Call Centre app for the first time. It will ask them to change their password first time.

Analyst User Special Requirements

When creating an Analyst user, fill in the fields as per usual and click OK to save the user. Then re-open the user and un-tick the Force Password Change Next Login field. The statistics web app does not support password changing, so they will not be able to access this web page unless you do this.

User Rights

When editing or creating users, the following access rights are assignable:

Operator
Allows the entry of bed availability data and the entry and management of bed requests.
Supervisor
As operator, but with added rights to allow physical deletion of bed requests (as opposed to just marking a request as deleted).
Analyst
Allows access to reporting functions within the NBBB Call Centre app and allows access to the NBBB Web App to view the available statistics. #Analyst User Special Requirements
Administrator
Allows access to facilities to update the NNBC Trust Sites (ETS) file & NNBC Contacts file and to NBBB User Management.
Super Administrator
As administrator, plus direct access to datatables for modification & export. ** Assign this value with care **

See also NBBB Burn Service Access Codes

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