Difference between revisions of "If something goes wrong"

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==Bug Reporting==
 
==Bug Reporting==
  
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AquilaCRS/IBID has a bug reporting system built into it.  If you encounter a bug or other error, please choose to submit the error.
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AquilaCRS/IBID has a bug reporting system built into it.  
  
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When prompted to provide further details, please include information about what you were doing prior to the bug appearing, including screen and field names and buttons you pressed.
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[[File:Bug report window.png]]
  
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Please '''do not include patient identifiable''' information.
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If you encounter a bug or other error, please choose to submit the error by pressing the '''Send Report''' button.
  
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A Send Assistant box will appear.
  
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==Helpdesk==
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[[File:SendBugReport.jpg]]
  
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Alternatively, to report a problem with AquilaCRS/IBID that doesn't manifest itself as a bug, or for making an enquiry please contact us via [http://www.evohelpdesk.co.uk www.evohelpdesk.co.uk].
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It is of most importance that your name and email address is included in the Send Assistant box so the issue can be responded to and resolved quickly.
  
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When completing the form, it is very important that you include the following facts about your problem:
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When prompted to provide further details, please include information about what you were doing prior to the bug appearing, including screen and field names and buttons you pressed. The more information you can give will help speed up reproducing the error and resolving the issue.
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*Exact error text - pressing Ctrl+C when an error message is displayed will copy the error text into the clipboard so that you can paste into emails/forms.  This 'trick' works in most windows applications.
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*What you were doing immediately prior to the error appearing.  Include screen names, field name, buttons you pressed - but please, '''no patient identifiable''' data
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*If it's unclear, please explain what you expected to happen versus what actually happened.  
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One of our support operators will get back to you as quickly as possible.
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[[File:ErrorDetails.jpg]]
  
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(This website is also available via the Help menu on the [[Dashboard]] page).
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Please '''do not include patient identifiable''' information. Once the details are added a "Continue" button will appear, click the continue button and Aquila will return to the previous fields..
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Once a bug report has been generated it is recommended Aquila is restarted to clear any issues from the system.
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See also [[Getting support]]
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[[category:IBID]]
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[[category:AquilaCRS]]
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[[category:User Help]]

Latest revision as of 12:41, 26 November 2014

AquilaCRS icon.png

This topic is for AquilaCRS


Bug Reporting

AquilaCRS/IBID has a bug reporting system built into it.

Bug report window.png

If you encounter a bug or other error, please choose to submit the error by pressing the Send Report button.

A Send Assistant box will appear.

SendBugReport.jpg

It is of most importance that your name and email address is included in the Send Assistant box so the issue can be responded to and resolved quickly.

When prompted to provide further details, please include information about what you were doing prior to the bug appearing, including screen and field names and buttons you pressed. The more information you can give will help speed up reproducing the error and resolving the issue.

ErrorDetails.jpg

Please do not include patient identifiable information. Once the details are added a "Continue" button will appear, click the continue button and Aquila will return to the previous fields..

Once a bug report has been generated it is recommended Aquila is restarted to clear any issues from the system.



See also Getting support

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