Difference between revisions of "AquilaCRS FAQ"
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== No ability to create or edit records == | == No ability to create or edit records == | ||
| + | |||
| + | ''Severity'': New Feature | ||
''Symptom'': When the IBID desktop software is automatically upgraded users cannot create or edit records. Query options are also unavailable. | ''Symptom'': When the IBID desktop software is automatically upgraded users cannot create or edit records. Query options are also unavailable. | ||
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== Format of the data in the stream doesn't match the destination table format == | == Format of the data in the stream doesn't match the destination table format == | ||
| + | |||
| + | ''Severity'': High | ||
'''Full error message''': Format of the data in the stream doesn't match the destination table format. The TRAUMA_NETWORK_ID field isn't found. The RECORD_DATE_TIME field isn't found. (EDAException)''' | '''Full error message''': Format of the data in the stream doesn't match the destination table format. The TRAUMA_NETWORK_ID field isn't found. The RECORD_DATE_TIME field isn't found. (EDAException)''' | ||
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== Error store actLargeIBIDView == | == Error store actLargeIBIDView == | ||
| + | |||
| + | ''Severity'': Very Low | ||
'''Cause''': Known issue in v1.2.0 | '''Cause''': Known issue in v1.2.0 | ||
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== Error store actToggleFitWidth == | == Error store actToggleFitWidth == | ||
| + | |||
| + | ''Severity'': Very Low | ||
'''Cause''': Known issue in v1.2.0 | '''Cause''': Known issue in v1.2.0 | ||
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== Access Violation when tabbing through date fields == | == Access Violation when tabbing through date fields == | ||
| + | |||
| + | ''Severity'': Low | ||
'''Cause''': Known issue in v1.2.0 | '''Cause''': Known issue in v1.2.0 | ||
'''Solution''': Upgrade to v1.2.1 | '''Solution''': Upgrade to v1.2.1 | ||
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| + | == Access Violation when moving IBID records == | ||
| + | |||
| + | ''Severity'': Low | ||
| + | |||
| + | This is a known issue, currently only encountered in QA. The error occurs at the end of the move process, ''after'' all records have been moved. | ||
| + | |||
| + | A fix will be issued as part of v1.2.2. | ||
== See Also == | == See Also == | ||
Revision as of 10:32, 1 August 2014
This topic is for iBID
This is a Technical (IT) Helpdesk topic
Contents
- 1 No ability to create or edit records
- 2 Format of the data in the stream doesn't match the destination table format
- 3 Dates are not sorting correctly in Query Results
- 4 Error store actLargeIBIDView
- 5 Error store actToggleFitWidth
- 6 Access Violation when tabbing through date fields
- 7 Access Violation when moving IBID records
- 8 See Also
No ability to create or edit records
Severity: New Feature
Symptom: When the IBID desktop software is automatically upgraded users cannot create or edit records. Query options are also unavailable.
Solution: An iBID admin user must grant permissions to users. In emergency cases the user can be given an admin user code to it themselves. See Managing_Users#User_Permissions.
Format of the data in the stream doesn't match the destination table format
Severity: High
Full error message: Format of the data in the stream doesn't match the destination table format. The TRAUMA_NETWORK_ID field isn't found. The RECORD_DATE_TIME field isn't found. (EDAException)
Cause: The user has not been upgraded and is still running a client v1.1 but their AquilaServer has been upgraded to v1.2.
Solution: The users' IBID software needs upgrading to v1.2.1. See How to make sure your software is up to date for details on how to achieve this.
Dates are not sorting correctly in Query Results
This is a known issue in v1.2.1. The problem has been identified and a fix will be issued as v1.2.2 in late August 2014.
The workaround is to export to Excel as the date fields export correctly.
Error store actLargeIBIDView
Severity: Very Low
Cause: Known issue in v1.2.0
Solution: Upgrade to v1.2.1
Error store actToggleFitWidth
Severity: Very Low
Cause: Known issue in v1.2.0
Solution: Upgrade to v1.2.1
Access Violation when tabbing through date fields
Severity: Low
Cause: Known issue in v1.2.0
Solution: Upgrade to v1.2.1
Access Violation when moving IBID records
Severity: Low
This is a known issue, currently only encountered in QA. The error occurs at the end of the move process, after all records have been moved.
A fix will be issued as part of v1.2.2.
